Where are your products made?
Every product is crafted in high-quality, professionally certified facilities to ensure safety, consistency, and exceptional performance.
Are your products cruelty-free?
Yes. We never test on animals. Our formulas and production standards follow strict cruelty-free practices.
Are your products safe for sensitive skin?
Our formulas are designed to be gentle, effective, and suitable for most skin types, including sensitive skin. Each product page includes details about skin compatibility.
What is the shelf life of your products?
Unopened products typically remain stable for up to 24 months. Once opened, shelf life varies by formula and is indicated on the packaging.
Do your products contain parabens or harsh chemicals?
No. We avoid unnecessary additives, harsh chemicals, and toxins. We focus on clean, purposeful ingredients that deliver results.
How long does shipping take?
Most orders are fulfilled within about 2 business days. Delivery times vary by region, but shipping is generally fast and trackable.
Do you ship internationally?
Yes. We ship to multiple countries using reliable carriers to ensure smooth delivery worldwide.
Can I change or cancel my order after placing it?
Orders cannot be modified or canceled once they enter production or fulfillment. Please double-check your details before checking out.
What is your return policy?
Returns are only accepted for items that arrive damaged, faulty, or not as described. Products must be unused, unopened, and in their original packaging. You must contact us within 7 days of receiving your order.
How do I request a return?
Contact our support team with your order number and a description of the issue. Once approved, we will guide you through the return process.
What do I do if my order arrives damaged?
If your item arrives damaged, contact us within 7 days of delivery with photos of the product and packaging. We will assist you with a replacement or solution.
Are your products suitable for men and women?
Yes. Our formulas are designed for every skin type and for anyone who values clean, effective skincare.
How do I know which product is right for me?
Each product page includes clear descriptions, benefits, and usage details to help you decide. If you need guidance, our team is here to assist.
Do you offer samples?
At this time, we do not offer samples. We focus on delivering full-size products with clean, effective formulations.